FAQ

Frequently Asked Questions

Here are the answers to the most frequently asked questions about our support.

General

Do your services include tax assistance?

Whatever package you choose (Classic, Prestige, or Express), we support you with all the administrative and notarial aspects of your sale.If your situation requires more specific tax advice (for example, in cases of capital gains, inheritance, or complex taxation), we can connect you with trusted expert partners for personalised guidance.

Can I sell with Alveo Sell if I’m already in contact with another agency?

Yes, provided you’re not bound by an exclusive mandate. If you are, we can discuss the options available once your current agreement ends.

What are your fees?

We only receive payment once your property has been sold. In other words, there are no fixed fees — our commission is entirely based on the successful sale of your property. This means we’re fully aligned with your interests and committed to achieving the best possible result. You’ll benefit from complete support with no financial risk or upfront commitment. Contact us for detailed information about our fees.

What happens if my property doesn’t sell?

We carry out regular reviews to adjust the strategy — whether it’s pricing, presentation, or marketing channels. If needed, you can switch to another package or pause the sale.

Does Alveo Sell also handle the legal aspects?

Yes, we coordinate the entire process with the notary and assist you in preparing all the necessary sale documents.

How am I informed about the progress of my sale?

You receive regular progress reports and can contact your advisor at any time.

Will I have a single point of contact throughout the sale?

Yes, you’ll be supported by a dedicated sales manager, an expert in the region where your property is located.They oversee your project from start to finish, coordinating every stage — from the photographer and viewings to buyer communication and regular updates.This ensures you have a single, reliable contact for efficient and personalised support.

What happens during the first contact?

A member of our team will call you to understand your project. We’ll then provide a valuation and a selling strategy tailored to your property.

What types of properties do you manage?

Flats, houses, buildings, rental properties, second homes, and unique or high-end residences — we handle a wide range of property types.

In which regions or cities do you operate?

We’re active in more than 12 major Spanish cities, with a local team on the ground.If your property is outside our usual area, we’ll direct you towards a suitable solution.

Can I sell even if I don’t live in Spain full-time?

Absolutely. Many of our clients are based abroad. We take care of everything locally and keep you informed throughout the process.

Classic and Prestige Deals

What exactly does the Classic Package include?

The Classic Package includes an accurate property valuation, professional photos and videos, an optimised presentation of your listing, and publication on leading property portals.It also covers full management of viewings and notary coordination up to the signing stage.A complete, efficient service combining visibility, results, and personalised support.

Can I switch from the Classic Package to the Prestige Package during the process?

Yes, if we jointly decide that a more premium positioning would help optimise your sale.

Do I have to be present for the viewings?

No. We organise the viewings for you, even if you’re not in Spain. You’ll receive a detailed report after each visit.

Is a professional photo shoot included with the Classic Package?

Yes. All our packages include a professional photo shoot, as we believe high-quality visuals are essential to highlight your property and attract buyers.

Offre Prestige

Which marketing channels are used for Prestige properties?

We focus on specialised platforms and premium buyer databases to effectively reach qualified purchasers.

What does premium home staging involve?

It’s a tailor-made service designed to enhance your property — with furniture, decoration, and presentation adapted to your target buyers.

What type of properties does the Prestige Package apply to?

The Prestige Package is designed for exceptional, distinctive, or high-end homes — such as villas, unique apartments, or contemporary houses.

What’s the difference between the Classic and Prestige Packages?

Both include a property valuation, professional photos, viewings management, and full notary assistance.
The Prestige Package adds bespoke home staging, a premium photo and video shoot, and targeted promotion for exceptional properties.

Express Deal

What happens if I refuse the purchase offer made under the Express Package?

No commitment: if the offer doesn’t suit you, you’re free to decline it and switch to another package.

Are there any conditions to qualify for the Express Package?

Yes. To be eligible for the Express Package, your property must meet certain criteria in terms of location, condition, and value.
If your property doesn’t qualify, we’ll suggest another package tailored to your situation to ensure the best possible sale process.

Will the price offered for my property be below market value under the Express Package?

The price offered represents a balance between speed and the certainty of sale. It’s often slightly below market value — but with no hidden fees or uncertainty.

Who buys my property under the Express Package?

Professional buyers carefully selected for their reliability — such as property dealers, investors, or funds.

How does the Express Package actually work?

You complete a short form or speak with our team. We carry out a property valuation, then contact our partner buyers to obtain an offer for you.
It’s a firm purchase offer received within 48 hours, with no viewings or traditional marketing — fast, secure, and fully supervised.