FAQ

Frequently Asked Questions

Here are the answers to the most frequently asked questions about our support.

General
Can I sell with Alveo even if I’ve already signed with another agency?

Yes, as long as you are not bound by an exclusive agreement. We can work alongside other agencies or take over the sale, depending on your current arrangement.

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Are your services paid?

Our services have no upfront fees. Our remuneration is based on the success of your sale — we’re only paid once your property is sold.

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What happens if my property doesn’t sell?

We regularly review the strategy (price, presentation, visibility).If necessary, we adjust or pause the sale, always keeping you in control.

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Does Alveo Sell also handle legal aspects?

Yes, we coordinate the entire process with the notary and assist you in preparing all the necessary documentation.

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Am I notified of the progress of the sale?

You’ll receive regular updates and detailed progress reports throughout the sale, and you can contact your dedicated advisor at any time.

Would I have a single point of contact?

Yes. You’ll have a dedicated sales manager who oversees your project from start to finish, ensuring smooth coordination and clear communication throughout the entire process.

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How does the first contact work?

A member of our team will call you to discuss your property and objectives.They’ll explain our process and propose the best package for your situation.

What types of properties do you handle?

Flats, houses, buildings, rental properties, investment assets, new developments — we adapt to all types of sales, from studios to premium villas.

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In which regions or cities do you operate?

We are present in more than 12 major Spanish cities and many surrounding areas, with local teams on site.If your property is outside our main zones, we can still guide you to the most suitable solution.

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Can I sell even if I don’t live in Spain full-time?

Absolutely. Many of our clients are based abroad. We take care of everything locally and keep you informed throughout the process.

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Classic and Prestige Deals
Do you handle fiscal aspects?

We handle basic fiscal aspects? We can refer you to partner tax experts if your situation requires it (capital gain, inheritance, etc.).

Can I switch from the Classic to the Prestige package?

Yes. If we agree that a higher-end strategy would bring better results, you can upgrade at any time.

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Do I have to be present for the viewings?

No. We organise the viewings for you, even if you’re not there.You’ll receive a full report after each visit.

Is professional photography included in the Classic package?

Yes. All of our packages include professional photos, as we consider this to be a quality standard.

What’s the difference between the Classic, Prestige and Express packages?

Both include valuation, marketing and full support.The Classic package is ideal for standard sales, the Prestige for high-end or unique properties, and the Express for sellers who need to sell quickly without viewings or delays.

Express Deal
What happens if I refuse the offer?

There’s absolutely no obligation — if the offer doesn’t suit you, you can freely decline it and choose another package instead.

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Are there any conditions to benefit from the Express Package ?

Yes. The property must meet certain criteria (location, condition, market demand).Our experts will assess eligibility and confirm if a quick offer is possible.

Will the price offered for my property be lower than the market price under the Express package?

The price offered reflects a balance between speed and certainty of sale.It is often slightly below the market value, but with no hidden costs or unexpected delays.

Who buys my property under the Express package?

Professional buyers selected for their reliability — such as property traders, investors, and real estate funds.

How does the Express package actually work?

You fill out a short form or speak directly with one of our team members.
We then value your property and ask our partner buyers to make you an offer.

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What is the Express Package?

It’s a service that allows you to receive a firm purchase offer in under 48 hours — with no viewings or traditional sales process.Fast, secure, and fully managed from start to finish.